Privacy Policy

Privacy Policy – SmokHub

Last updated: January 13, 2026

SmokHub operates this shop and this website, including all associated information, content, features, tools, products, and services, to provide you, the customer, with a personalized shopping experience (the “Services”). SmokHub is powered by Shopline, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, or disclose personal data when you visit, use, or make a purchase or other transaction through the Services, or otherwise communicate with us. If there is any conflict between our Terms and Conditions and this Privacy Policy, this Privacy Policy shall prevail with regard to the collection, processing, and disclosure of your personal data.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read this Privacy Policy and agree to the collection, use, and disclosure of your data as described herein.

What personal data do we collect or process?

When we use the term “personal data,” we refer to information that identifies you or can be directly associated with you. Personal data does not include information that is collected anonymously or has been anonymized so that it can no longer be used to identify you.

Depending on how you interact with the Services, where you live, and what is permitted or required by applicable law, we may collect or process the following categories of personal data, including any inferences drawn from them:

Contact information, including name, postal address, billing address, shipping address, telephone number, and email address.
Financial information, including credit and debit card numbers, financial account numbers, payment card information, transaction details, payment methods, payment confirmations, and other payment-related details.
Account information, including username, password, security questions, configurations, and settings.
Transaction information, including items you view, add to your cart, add to a wishlist, purchase, return, exchange, or cancel, as well as your past transactions.
Communications with us, including information you provide when contacting us, such as customer support requests.
Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.
Usage information, including information about how and when you interact with or browse the Services.

Sources of personal data

We may collect personal data from the following sources:

Directly from you: when you create an account, access or use the Services, communicate with us, or otherwise provide your personal data.
Automatically through the Services: from your device, through cookies and similar technologies, or when you visit our website or use our products.
From our service providers: when they collect or process personal data on our behalf.
From our partners and other third parties.

How do we use your personal data?

Depending on how you interact with us, we may use your personal data for the following purposes:

Provision, customization, and improvement of the Services

We use your personal data to provide the Services, including processing payments, executing orders, managing your account, organizing shipping, facilitating returns and exchanges, enabling reviews, and creating a personalized shopping experience such as recommending products based on your interests and purchases.

Marketing and advertising

We may use your personal data to send marketing communications via email, SMS, or post, and to show you online advertising for our products and Services, including on other websites.

Security and fraud prevention

We use personal data to authenticate accounts, ensure secure transactions, detect fraud, and protect the integrity of our Services.

Communication with you

We use your personal data to provide customer support, respond to inquiries, and maintain our relationship with you.

Legal reasons

We use personal data to comply with applicable laws, respond to legal requests, enforce our policies, and protect our rights.

How do we share personal data?

We may disclose your personal data to third parties for legitimate purposes as described in this Privacy Policy, including:

With Shopline, service providers, and other third parties who perform services on our behalf (such as IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment, and shipping).
With business and marketing partners who provide marketing services or display advertisements to you. These partners process your data in accordance with their own privacy policies. Depending on your place of residence, you may have the right to opt out of targeted advertising.
When you request or consent to the sharing of information with third parties, such as for product delivery or when using social media widgets or login integrations.
With our affiliates or within our corporate group.
In connection with a business transaction such as a merger, acquisition, or bankruptcy, or to comply with legal obligations, enforce our Terms and Policies, and protect the rights and safety of SmokHub, our users, and others.

Relationship with Shopline

The Services are hosted and supported by Shopline. Shopline collects and processes personal data related to your access to and use of the Services in order to provide and improve its platform and the Services.

Data that you submit through the Services may be transferred to Shopline and to third parties that may be located in countries other than your country of residence, for the purpose of providing and improving the Services.

To protect, grow, and improve our business, we also use certain advanced Shopline features that incorporate data and information from your interactions with our shop, with other merchants, and with Shopline. To provide these advanced features, Shopline may use personal data collected through your interactions with SmokHub, other merchants, and the Shopline platform.

In these circumstances, Shopline acts as an independent data processor or controller (as applicable) for the processing of your personal data related to these features and is responsible for responding to requests you make to exercise your rights regarding the use of your personal data for these purposes.

For more information about how Shopline uses personal data and what rights you have, please refer to Shopline’s Privacy Policy and its privacy portal. Depending on your place of residence, you may be able to exercise certain rights regarding your personal data through Shopline’s privacy tools.

Third-Party Websites and Links

The Services may contain links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with or controlled by SmokHub, you should review their privacy and security policies as well as their terms and conditions.

We do not guarantee and are not responsible for the privacy, security, accuracy, completeness, or reliability of any information found on such third-party websites. Information that you provide in public or semi-public areas, including on third-party social networking platforms, may be viewed and used by other users without limitation.

The inclusion of such links does not imply any endorsement by SmokHub of the content, owners, or operators of those platforms unless explicitly stated otherwise.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect personal data from individuals who are under the legal age of majority in their country of residence.

If you are a parent or legal guardian and believe that your child has provided us with personal data, please contact us using the contact information below so that we can delete such data.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” personal data of individuals under the age of 16, as those terms are defined under applicable law.

Security and Retention of Your Data

Please note that no security measures are perfect or impenetrable, and we cannot guarantee “absolute security.” In addition, any information you send to us may be subject to risk during transmission. We recommend that you do not use insecure channels to communicate sensitive or confidential information.

The length of time we retain your personal data depends on various factors, including whether the data is needed to manage your account, provide you with Services, comply with legal obligations, resolve disputes, or enforce applicable agreements and policies.

Your Rights and Choices

Depending on where you reside, you may have some or all of the following rights with respect to your personal data. These rights are not absolute and may apply only in certain circumstances. In some cases, we may deny your request as permitted by law.

Right of access
You may have the right to request access to the personal data we hold about you.
Right to deletion
You may have the right to request that we delete your personal data.
Right to rectification
You may have the right to request that we correct inaccurate personal data we hold about you.
Right to data portability
You may have the right to receive a copy of your personal data and, in certain circumstances, request that we transfer it to a third party.
Managing communication preferences
We may send you promotional emails. You can opt out of receiving these at any time by using the unsubscribe option included in our emails. Even if you opt out, we may still send you non-promotional emails, such as those relating to your account or orders.

If you reside in the United Kingdom or the European Economic Area (EEA), you may also have the following rights, subject to applicable exceptions and limitations:

Right to object and right to restrict processing
You may have the right to ask us to stop or limit the processing of your personal data for certain purposes.
Right to withdraw consent
Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

You may exercise your rights through the Services where indicated, or by contacting us using the contact details below. In some cases, we may need to verify your identity before responding to your request. In accordance with applicable law, you may appoint an authorized agent to submit requests on your behalf. Before accepting such a request, we may require proof that the agent has been authorized to act for you, and we may also require you to verify your identity directly with us. We will respond to your request in a timely manner as required by law.

Complaints

If you have concerns about how we process your personal data, please contact us using the details below. Depending on where you reside, you may have the right to appeal our decision or lodge a complaint with your local data protection authority.

For the European Economic Area, a list of competent supervisory authorities is available from the European Data Protection Board.

International Transfers

Please note that we may transfer, store, and process your personal data outside the country in which you reside.

Where we transfer your personal data outside of the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses or equivalent legal safeguards, unless the data is transferred to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the “Last updated” date, and provide any notice required by applicable law.

Contact

If you have any questions about our privacy practices, this Privacy Policy, or if you would like to exercise any of your rights, please contact us:

By email: smoknhub.service@outlook.com
By mail:
71–75 Shelton Street,
Covent Garden,
London, ENG, WC2H 9JQ,
United Kingdom

For the purposes of applicable data protection laws, SmokHub is the data controller responsible for your personal data.

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