Shipping Policy

Shipping Policy

Thank you for shopping with SmoknHub. We are committed to providing safe, fast, and reliable shipping services. Please read our Shipping Policy carefully before placing an order.

1. Order Processing Time
   All orders are processed within 1–2 business days after payment is confirmed.
   Orders are not processed on weekends or public holidays. Processing time may be extended during peak seasons or promotional periods.

2. Shipping Methods & Delivery Time

📦 Standard Shipping
Estimated delivery time: 3–5 business days

⚡ Express Shipping
Estimated delivery time: 1–3 business days

Delivery times are estimates and may vary depending on the carrier and destination.

3. Order Tracking
   All orders come with a tracking number.
   Once your order is shipped, you will receive an email with your tracking information and package photos.
   You may also track your order through our “Track Order” page on the website.

4. Shipping Fees
   Shipping costs are calculated at checkout based on your location and selected shipping method.
   Free shipping may be offered during special promotions.

5. Customs Duties and Taxes
   International orders may be subject to customs duties, import taxes, or other fees.
   These charges are the responsibility of the customer. SmoknHub is not responsible for any customs-related fees.

6. Shipping Delays
   SmoknHub is not responsible for delays caused by:

• Shipping carriers

• Customs clearance

• Weather conditions or force majeure events

• Incorrect or incomplete shipping information

Once the package is handed over to the carrier, ownership and risk pass to the customer.

7. Lost or Damaged Packages
   If your package is lost or damaged in transit, please contact us within 7 days of shipment.
   Provide your order number and any relevant photos or documentation. We will assist you in filing a claim with the carrier.

8. Incorrect Address or Failed Delivery
   Please ensure your shipping address is accurate.
   Any costs caused by incorrect address, failed delivery, or re-shipment will be borne by the customer.

9. Contact
   For any shipping-related questions, please contact us at:
   📧 smoknhub.service@outlook.com